Properly Managed

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Frequently Asked Questions

What information do I need for my application to rent a property?

You will need to take documentation with you for positive identification. It is the same 100 point check used when opening a bank account, which includes photo identification.

Apart from positive ID, what else do I need?

You will need to supply your tenancy history, financial status and references.

How long will my lease be?

Generally leases are for 6 or 12 months but the length of time is agreed between you and the landlord.

Is the lease a legal document?

Your tenancy agreement is a legal contract providing protection for both you and the property owner.

How much notice do I have to give if I decide to vacate the property at the end of my lease.

If you intend to vacate at the end of your tenancy agreement, you are required to give 14 days written notice to your Property Manager prior to the expiry of your agreement.

What if I want to stay and my lease is ready to expire?

If you wish to renew your lease, please contact your Property Manager before your lease expires.

What happens if I need to leave before my lease is up?

If any unexpected circumstances arise and you have to vacate the property prior to the expiration of your tenancy agreement, please contact your Property Manager immediately.rnrnWhen this happens we will endeavour to find another tenant to take over your tenancy obligations. If this occurs, you will be responsible for the following: 1) Payment of all rent until another suitable tenant moves into the property. And 2) Payment of a letting fee equivalent to 1 week rent plus GST.

How much is the bond?

The maximum bond is equivalent to 4 weeks rent.

Does the landlord receive the bond?

No. The bond, when received by the Property Manager, must be paid to the Rental Tenancy Authority within 10 days where it is held in Trust until you vacate the property. Upon lodgement, you will receive written confirmation from the RTA that they have received your rental bond and provide you with a Rental Bond Number.

How can I pay my rent?

You can pay by phone, over the internet, by Autopay, or at the Post Office.

What if I want to pay by cash?

You can pay your rent in cash, over the counter at any Australia Post outlet nationwide.

Can I use my credit card?

Yes. You can also use your debit card.

What about BPay?

Yes again. You can use the BPay facility to pay your rent.

How can I remember to pay my rent when I lead such a busy life?

You can set up an email or SMS reminder to tell you your rent is due in a couple of days.

How can I ensure my rent is always paid on time?

Take advantage of the Autopay facility where rent can be automatically deducted from a nominated account.

What if I want to check my payment history?

You can check your payment history via the internet to monitor your own rental status.

Does the landlord’s insurance cover my belongings and personal items?

No. The landlord’s insurance covers the building and major fixtures (like stove, hot water system etc) that are in the property when you move in. You need to take out a separate Contents policy with your own insurance company to cover your belongings.

Does the landlord’s insurance cover my belongings and personal items?

No. The landlord’s insurance covers the building and major fixtures (like stove, hot water system. etc) that are in the property when you move in. You need to take out a separate Contents policy with your own insurance company to cover your belongings.